Hi there 馃憢

Greetings! I’m Andy Nortrup, a Product Manager by trade, beginner bonsai artist, father, husband and U.S. Army veteran. I write about some of that here.

Productboard Field Descriptions and Process Documentation

I鈥檝e been working with Productboard a lot in the past few months. Purchasing and helping Tanium implement it has been one of my primary tools to help improve our prioritization, process, and transparency with the rest of the organization. One of my favorite things about Productboard is the ability to super easily document what fields are and how they are supposed to be used immediately inside of the product. I use this all the time to both make my life easier as the person building systems, and it lowers the adoption curve quite a bit for my users. It also feels like a good example of your process being open source. Where it is clear it is easy update your process documentation. ...

March 18, 2023 路 2 min 路 Andy Nortrup

Star Magnolia - Spring 2023 Update

It鈥檚 early spring here in the Seattle area that means its time to get into my very modest garden and start going any repotting that needs doing.聽We had a very warm early February, followed by a a cold spell in the second half of the month.聽Which meant that all the trees woke up, and then had to be shuffled in and out of my workshop.聽But when the trees start to wake up you have to do the work of repotting them before you miss the window....

March 11, 2023 路 3 min 路 Andy Nortrup

The Product Management System

I鈥檓 in the midst of reading Thinking in Systems: A Primer(affiliate link) to my list of recommended reads for Product Managers. It is one of those books like Principals of Product Development Flowthat show you why things work at a deeper systemic level that you鈥檝e just been emersed in.聽It鈥檚 a book that points out the water for the fishes.聽I had a moment of illumination when reading her description of the reinforcing and balancing feedback loops that drive physical systems....

March 4, 2023 路 3 min 路 Andy Nortrup

Hashtag strings in Hugo

I did a fun bit of Hugo templating today that seemed worth sharing. I was previously generating my list of hashtags to apply to a social post inside of my Zapier workflow. I鈥檇 pull the list of tags then manipulate them into a single string and add the # symbol. Today I realized that this would be much simpler to do in Hugo as part of my JSON output. It came out like this:...

March 1, 2023 路 1 min 路 Andy Nortrup

Stoic Objectives

Jeff Gothelf has a great post that brings together Product Managemet and my preferred philosophy, Stoicism. Understanding our customers鈥 users is key to building products they鈥檒l both love. Measuring your success based on your customers鈥 behavior is the only way for you to know for sure whether or not you鈥檙e delivering value and solving a real problem for them. Any user behaviors that are one step removed from your direct influence pose a risk to your key results....

February 27, 2023 路 1 min 路 Andy Nortrup

Link Roundup 2023-02-25

A quick roundup of the things I鈥檝e been reading and enjoying this week From Outputs to Outcomes: Bridging the Four Gaps Itamar Gilad Start using outcome goals right now where you can. For example if the mindset is ripe in some parts of the company, say certain product teams, start there. If you don鈥檛 have the infrastructure to run A/B experiments, start discovering your product using surveys, customer interviews, and fake door tests....

February 25, 2023 路 3 min 路 Andy Nortrup

Fediverse Hosting Wishlist

I鈥檝e been experimenting with the Fediverse / Mastadon and I really like it. I鈥檝e been on my friend鈥檚 Seattle locals instance that he runs as a hobby. I sort of want to run my own instance, but I don鈥檛 want to think about any of the server operations. I want a hosting provider and I want it t to make it easy. Content moderation is the problem Content moderation is the biggest problem in Social Media, particularly scaled social media....

February 10, 2023 路 5 min 路 Andy Nortrup

Tensions in Product Ops Tool Design

I think my core challenge with Product Ops, particularly standing it up from scratch, is the tension for modeling systems and processes as they are now vs how I want them to be. Paired with the tension between how much we need to change and how fast the organization is able to absorb change. Especially as the guardian and manager of the product tool stack. I know that if I set up the tools the way we work now, then everyone will continue the way we are now....

January 28, 2023 路 2 min 路 Andy Nortrup

Mastodon projects and failure to product

I鈥檝e been enjoying the fediverse and mastodon as I鈥檝e left Twitter for reasons. But one thing that I鈥檝e been exceptionally interested in has been watching multiple newcomers attempt to build offerings on top of the activitypub protocol, then fail dramatically when they realize that while what they have built might be useful for some use cases that it runs into an incredibly hard wall of fediverse culture. I鈥檓 not speaking hypothetically....

January 4, 2023 路 4 min 路 Andy Nortrup

Create a Mastodon Integration for Zapier

This site is hosted on GitHub pages using Hugo, mostly because it gives me an excuse to play with very simple CI/CD pipelines and scratch the itch that wishes I was an engineer rather than a product manager. Hugo is nice because it creates the RSS feeds that I love to have and use myself. I have been using that RSS feed to drive automated publishing of new articles to social media through Zapier....

December 30, 2022 路 6 min 路 Andy Nortrup