Product Ops
Rating Customer Insights
Last Post: 14 Dec 2023I’ve been working on implementing Product Management tools for the last year in one way or another. Both Productboard and JIRA Product Discovery allow you to rate the level of impact that a piece of customer feedback has. If your ratings are all over the map it can be hard to really understand what signals you are getting in your prioritization process.
In the interest of having some consistency I’ve come to like this scale for rating customer interest.
#Product Management | #Product Ops | #Product Operations
Link Roundup 2023-02-25
Last Post: 25 Feb 2023A quick roundup of the things I’ve been reading and enjoying this week
From Outputs to Outcomes: Bridging the Four Gaps
Itamar Gilad
Start using outcome goals right now where you can. For example if the mindset is ripe in some parts of the company, say certain product teams, start there. If you don’t have the infrastructure to run A/B experiments, start discovering your product using surveys, customer interviews, and fake door tests. Don’t wait for some “big-fix” that will take ages and may not really fix anything.
#Product Ops | #Product Operations | #Product Management | #Okr
Tensions in Product Ops Tool Design
Last Post: 28 Jan 2023I think my core challenge with Product Ops, particularly standing it up from scratch, is the tension for modeling systems and processes as they are now vs how I want them to be. Paired with the tension between how much we need to change and how fast the organization is able to absorb change.
Especially as the guardian and manager of the product tool stack. I know that if I set up the tools the way we work now, then everyone will continue the way we are now. If I configure tools how I want us to operate the lift to get everyone using it is harder. If it’s hard you have the potential to get people diverting out of or around the tool all together.
#Product Ops | #Product Operations | #Product Management
Product Operations First Take
Last Post: 18 Dec 2022I recently took on the role of Product Operations at Tanium. Which has been a wild ride and one of my most exciting things I’ve done in product in a long time. Here are some early notes by way of an experience report for others who might end up walking this path.
Some context; when I started this role, I had been at Tanium for two and a half years which is a good amount of time to learn the ins and the outs of the organization. I had spent a fair amount of time back benching on product practice. I had coached a few of the junior product managers and done some rabble-rousing and process suggesting.