Product Ops

I think my core challenge with Product Ops, particularly standing it up from scratch, is the tension for modeling systems and processes as they are now vs how I want them to be. Paired with the tension between how much we need to change and how fast the organization is able to absorb change. Especially as the guardian and manager of the product tool stack. I know that if I set up the tools the way we work now, then everyone will continue the way we are now....

I recently took on the role of Product Operations at Tanium. Which has been a wild ride and one of my most exciting things I’ve done in product in a long time. Here are some early notes by way of an experience report for others who might end up walking this path. Some context; when I started this role, I had been at Tanium for two and a half years which is a good amount of time to learn the ins and the outs of the organization....